Shipping policy

At Park Slope Pet Supplies, we are committed to delivering your pet supplies safely, efficiently, and reliably. Below, you will find complete information about our shipping rates, order processing times, delivery methods, carriers, and expected delivery schedules, so you can shop with confidence and know what to expect from the moment you place your order.

1. Shipping Destinations & Rates

  • Shipping Destination: United States (Continental US). We currently ship exclusively within the United States.
  • Standard Shipping Rate: $0.00 (FREE Shipping) on all US orders. There are no minimum order amounts or hidden conditions.
  • Hidden Charges / Fees: No added fees at checkout. The price listed on the product page is the final price you pay.

2. Order Processing & Handling Time

  • Handling Time: 1–2 business days (Monday through Friday).
  • Order Cutoff Time: 5:00 PM EST (Eastern Standard Time). Orders placed before 5:00 PM EST will begin processing the same business day; orders placed after 5:00 PM EST or on weekends/holidays will begin processing on the next business day.

3. Transit & Delivery Schedules

  • Standard Transit Time: 2–4 business days (Monday through Friday).
  • Total Estimated Delivery Time: 3–6 business days from the date of order placement.
  • Carriers Used: Packages are shipped via reliable US domestic carriers including USPS, UPS, and FedEx depending on parcel weight and destination.

4. Shipment Tracking

As soon as your order is dispatched from our Lexington, NY fulfillment location, you will receive an automated Shipping Confirmation email containing your carrier tracking number. You can track your parcel anytime on our Order Tracking Page.

5. Address Changes & Order Modifications

If you need to update your delivery address or modify your order, please email us immediately at support@parkslopepetsupplies.com or call us at +1 (347) 689-2336 within 2 hours of order placement. Once an order has entered handling/dispatch, address modifications may not be possible.

6. Damaged or Lost Packages

If your package arrives damaged or if tracking indicates delivery but you have not received your item, please notify us within 48 hours at support@parkslopepetsupplies.com. We will immediately arrange a replacement or full refund at no extra cost to you.

7. Contact Information

If you have any questions regarding our Shipping Policy, please contact our support team:

Park Slope Pet Supplies
697 5th Ave, Brooklyn, NY 11215, USA
Email: support@parkslopepetsupplies.com
Phone: +1 (347) 689-2336
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST